Tickets not created on mail forwarded to tender
Hi guys,
Tender installation being running good few months, never had any problems with mail forwarding, in fact as recently as 7 hours ago I can see mail was successfully forwarded and a correpsonding ticket created in tender however for some reason it doesnt seem to be working in the last hour or so. I can see mail being successfully forwarded to tender from our mail server, and I know that no mail config has changed our side in the last 7 hours. You guys dont seem to be doing updates nor have reported any problems so I'm struggling to see what this is. I did change one bit of tender config today which was to add an additional email address approved for forwarding, so a support member not registered on our instance of tender could forward mail in. Not sure how this could break our instance but 'changes' = 'things breaking'.... Anyway if you could take a look that'd be great as we are essentially blind atm.
As an aside I dont seem to be able to delete tickets either... which seems strangely unrelated. Though I can create discussions. All a bit odd.
Cheers,
Dan
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1 Posted by Will on 26 Oct, 2009 10:17 PM
Hey Dan,
We're still encountering some heavy response times on the servers. We're working with our host to get to a resolution as quickly as possible.
This morning the queue was backed up significantly though, but we've got that portion of things caught back up, so most of those changes should have shown up by now.
We apologize about the issues and if you have any further questions, please let us know.
You can follow http://twitter.com/tenderapp for current status updates and http://hoth.entp.com for formal announcements.
Nicole closed this discussion on 04 Dec, 2009 09:45 PM.