Private invitations not being received
It turns out we choose last night to launch our private beta using Tender ... can anyone say Murphy's law :D
As our support site is private, I sent out around 50 or so invites. I know some people received them as people are joining, however I've gotten multiple emails from people stating that they haven't received them. I explained that they should look for tenderapp in the "from" (since it comes from you guys), I've asked them to check spam and I've even resent.
Do you think this is related to the slowdown?
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1 Posted by George on 26 Oct, 2009 06:14 PM
Me again. I just received a message from someone that they received the activation token however when they try to login, it tells them "Sorry, that address is not
eligible for a user account."
2 Posted by Will on 26 Oct, 2009 08:32 PM
Hey George,
We're currently experiencing some systemwide server issues and sincerely apologize about the inconvenience. It's most likely the cause as things in the job queue and system load have been off balance most of the morning.
Have they been able to get in yet? Have you tried a fresh invite recently?
3 Posted by George on 26 Oct, 2009 09:59 PM
Hey Will,
I tried resending invites earlier but it didn't work. I will try again.
Good luck today!
Best,
George
4 Posted by George on 27 Oct, 2009 06:00 PM
Seems like all is back to normal, thanks!
5 Posted by Will on 27 Oct, 2009 07:32 PM
That's good to hear. We have a blog post up on http://hoth.entp.com/2009/10/27/postmortem-of-tender-issues explaining the issues.
Let us know if you have any further questions.
Will closed this discussion on 27 Oct, 2009 07:32 PM.