Email attachments

John W's Avatar

John W

31 Mar, 2022 01:33 PM

Hi,

I have noticed in the past week, when someone sends a email reply with a file attachment, the attached file is an invalid file format. Just wondering if this is an issue with tenderapp?

John

  1. Support Staff 1 Posted by brandi on 31 Mar, 2022 02:59 PM

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    Hi John,

    Could you please link to a discussion with this case?

    Thanks!
    Brandi

  2. 2 Posted by John W on 31 Mar, 2022 03:24 PM

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    Here is a one
    http://help.sparkbooth.com/discussions/questions/100159-support-request#comment_52886942
    The image attached to that post is cannot be opened

  3. Support Staff 3 Posted by Courtenay on 01 Apr, 2022 05:15 AM

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    Hi, yes, we're seeing a few of these. It's related to inbound email attachments, which are being flagged as invalid binaries instead of the correct MIME type. Working on it!

  4. 4 Posted by John W on 01 Apr, 2022 12:49 PM

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    thanks for letting me know

  5. 5 Posted by John W on 15 Apr, 2022 01:04 PM

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  6. 6 Posted by John W on 15 Apr, 2022 01:09 PM

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  7. 7 Posted by John W on 15 Apr, 2022 01:22 PM

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    Also note that the issue seems to happen for non-English languages like Spanish or French. I am not seeing the issue anymore if the emails are in English

  8. Support Staff 8 Posted by brandi on 21 Apr, 2022 11:09 AM

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    Very helpful - thank you!

  9. 9 Posted by John W on 21 Apr, 2022 02:21 PM

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    Here is another example, this reply came from the person in French
    http://help.sparkbooth.com/discussions/questions/100377-activation#comment_53933032

  10. Support Staff 10 Posted by Courtenay on 22 Apr, 2022 12:25 AM

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    Thanks, we're still looking into it. This is a system with a lot of moving parts..!

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