Usability issue causing tickets to be lost
Hey we love Tender here, but I started noticing that some ppl
didn't finish the ticket submission process:
1) They fill the form
2) Click Post Issue/Topic
3) Don't read what's on the page and leave
The problem is that on step 3 you have a confirmation page asking the user to double-check this is not answered in the FAQ. But some ppl don't read that page and think the ticket is submitted.
This is a big issue 'cause some ppl think we're not replying to their questions. I'd prefer having duplicates than losing tickets.
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1 Posted by rick on 11 Dec, 2009 08:25 PM
Thanks, we're aware of the issue. There was a specific reason things were done the way they were, but we've heard loud and clear that it's not working out. We'll be fixing it really soon.
Nicole closed this discussion on 03 Feb, 2010 10:02 PM.