Home → Problems →

inundated with emails

• Edit

zoe poster

19 Dec, 2009 03:50 AM

Either someone is spoofing you or summat very wrong with your system.

Could be genuine and someone has submitted our email addresses as members without our knowledge but I have in region of 150 emails today. Most asking me to stop sending emails.

Here's original - I did not click on it.

View this PRIVATE Discussion online: http://support.musicglue.com/discussions/issue/628-important-christ...

Reply with #ignore to stop receiving notifications for this discussion.

If this is how your system works, it's bordering on the least brilliant website ever.

1. 1 Posted by rick on 19 Dec, 2009 03:57 AM

   

   I'm sorry for the problems, but it appears someone is spamming that musicglue.com discussion thread. Are you a support user or just someone that's receiving these spams?

   • Edit

2. 2 Posted by Zoe Poster on 19 Dec, 2009 05:06 AM

   

   Just a 'receiver'
   The emails are spoofed. All from same address [email blocked] and spoofed names are all in music business so looks like one promotors address book. Because of this I doubt they're phishing from the recipients (I'm thinking it's more likely to be a glitchamegig)
   What it looks like is A gets email spoofed with B's name. B replies to A with 'ignore' Email goes to C. C replies. Goes to D. ad nauseum.
   Cheers
   Zoe
   Message source from random email below.

   If you want any more can send.

   X-Spam-Flag: NO
   X-Envelope-From: [email blocked]
   Return-Path: <[email blocked]>
   Received: from smtp.xc88.engineyard.com (smtp.xc88.engineyard.com [65.74.177.134])
    by mail76c7.megamailservers.com (8.13.6/8.13.1) with ESMTP id nBIE22xC008634
    for <[email blocked]>; Fri, 18 Dec 2009 09:02:04 -0500
   Received: from [10.88.64.60] (helo=tenderapp.com)
    by smtp.xc88.engineyard.com with esmtp (Exim 4.69)
    (envelope-from <[email blocked]>)
    id 1NLdP8-0002oT-AW
    for [email blocked]; Fri, 18 Dec 2009 06:02:02 -0800
   Date: Fri, 18 Dec 2009 06:02:02 -0800
   From: ********Box Office <[email blocked]>
   Reply-To: [email blocked]
   To: [email blocked]
   Message-Id: <[email blocked]>
   In-Reply-To: <[email blocked]>
   References: <[email blocked]> <[email blocked]>
    <[email blocked]> <[email blocked]>
    <[email blocked]>
   Subject: Re: IMPORTANT :  CHRISTMAS FIGURES  AND VAT CHANGES [Issue]
   Mime-Version: 1.0
   Content-Type: text/plain; charset=utf-8
   X-Tender-Site: 11934
   X-Tender: notification
   X-MMR: 0
   X-Antivirus: Scanned by F-Prot Antivirus (http://www.f-prot.com)
   
   // Add your reply above here
   ==================================================
   From: ********Office
   Subject: IMPORTANT :  CHRISTMAS FIGURES  AND VAT CHANGES
   
   ignore 
   
   
   ********Box Office 
   
   
   
   
   -----Original Message-----
   From: L** A*********** [***@***] 
   Sent: 18 December 2009 13:56
   To: City Hall Box Office
   Subject: Re: IMPORTANT : CHRISTMAS FIGURES AND VAT CHANGES [Issue]
   
   View this PRIVATE Discussion online: http://support.musicglue.com/discussions/issue/628-important-christmas-figures-and-vat-changes?anon_token=1d29a44aa4588ab38b2bbb57b4e84c1fc9f1cf54
   --
   Reply with #ignore to stop receiving notifications for this discussion.
   

   • Edit

3. 3 Posted by rick on 20 Dec, 2009 07:59 PM

   

   I pushed some code this weekend to restrict who can add watchers from
   To/CC headers in emails. Apparently the feature was too powerful for
   its own good.

   Now, the email has to be:
   * from a support user * from the discussion author of a discussion that a support user has responded to (as opposed to say, marking it as spam).

   We have code to stop repeated messages, and code so Tender ignores its own emails. Something in the interaction between your two Tender sites seems to have gotten around all that. Thanks for the info, we're going to look into it and see what we can do to stop this from happening.

   • Edit

4. 4 Posted by Zoe Poster on 21 Dec, 2009 12:10 AM

   

   Errm Thankyou(?)
   Not a clue what you are saying mind. I only know of 5 meanings for the word tender and none of them fit into your sentence.
   As you can guess, I have no sites. I don't even know who it originated from* but I suspect it tells us VAT goes up on 1st Jan.

   *You might want to tell them what's going on.

   Anyway thanks!
   Zoe

   • Edit

5. 5 Posted by rick on 21 Dec, 2009 12:15 AM

   

   Oh all right. I'm assuming a company that you do business with uses
   our product Tender Support for their customer support issues. I've
   been in contact with the owner of the link you gave in the first
   email, and we're working on it.

   Sorry for the hassles!

   Rick

   • Edit

6. 6 Posted by Bristol Ticket ... on 21 Dec, 2009 02:57 AM

   

   No probs.
   Can't you tell who posted it by following link to discussion?
   What do I know?
   Just had a look at a few and I do know!!!! It's Emma Munton
   [email blocked]
   Found some replies to her in my emails

   Anyway this is the link.
   http://support.musicglue.com/discussions/issue/628-important-christmas-figures-and-vat-changes?anon_token=1d29a44aa4588ab38b2bbb57b4e84c1fc9f1cf54

   Cheers
   Zoe

   ----- Original Message -----
   From: "rick"
   <[email blocked]>
   To: <[email blocked]>
   Sent: Monday, December 21, 2009 12:15 AM
   Subject: Re: inundated with emails [Problems]

   • Edit

7. 7 Posted by Bristol Ticket ... on 21 Dec, 2009 03:04 AM

   

   Aaah well.. Thought I'd best read it.
   Clicked on one of the links and it said.

   This discussion is private
   If you are "Laura Berry", enter your email address to receive the special
   URL to this discussion.

   Tried 3 different ones. All say Laura Berry.

   Cheers
   Zoe

   ----- Original Message -----
   From: "rick"
   <[email blocked]>
   To: <[email blocked]>
   Sent: Monday, December 21, 2009 12:15 AM
   Subject: Re: inundated with emails [Problems]

   • Edit

8. 8 Posted by rick on 21 Dec, 2009 06:23 PM

   

   Thanks, we've tracked the issue down.

   • Edit

9. rick closed this discussion on 21 Dec, 2009 06:23 PM.