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Adding a watcher to a private discussion

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George

23 Jan, 2013 11:18 PM

Hello,

Often times we need to add someone to a private discussion that is not part of the support team. I thought the "watcher" functionality would allow this but each time I add a watcher to a private discussion that is not part of the support staff, they say that they cannot see the discussion. Am I missing something?

Best,
George

1. 1 Posted by Julien on 23 Jan, 2013 11:22 PM

   

   Hi George,

   You're not missing anything, that's how it should work. Do you have a recent example that I can look at?

   Thanks.

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2. 2 Posted by George on 23 Jan, 2013 11:37 PM

   

   Here is an example:
   http://support.krrb.com/discussions/private/3023-account-hacked

   So if that is how it should work ... or rather not work ;) how do I add someone to a private discussion? Or rather, how do I show someone a private discussion ... I don't need them to actually participate.

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3. 3 Posted by Julien on 23 Jan, 2013 11:44 PM

   

   Hi George,

   Once you add someone to a private discussion, they start receiving new comments. In that discussion, [email blocked] did receive Jessica's comment in an email, with a link to the discussion.

   Since this user is anonymous, ie he doesn't have an account on your Tender, the link included a special token that allows him to view the discussion. So by clicking on the link in the notification email he received, he should be able to see the discussion.

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4. 4 Posted by George on 24 Jan, 2013 12:23 AM

   

   Ah so if I understand correctly, he can see the entire discussion? Should I tell him to create a Tender account?

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5. 5 Posted by Julien on 24 Jan, 2013 12:38 AM

   

   He should be able to see the entire discussion. He doesn't need to create a Tender account.

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6. brandi closed this discussion on 24 Jan, 2013 09:53 PM.