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Closed discussions appearing in 'Pending'

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troy

30 Jan, 2013 06:20 AM

Hi Team,

We've had a couple of closed discussions appear in our Pending queue in the last day or so. If you could take a look that would be great!

http://support.redbubble.com/discussions/product-feedback/31680-cha...

http://support.redbubble.com/discussions/product-feedback/31470-cha...

http://support.redbubble.com/discussions/product-feedback/31554-cha...

Any feedback you have would be great!

Cheers,
Troy

Redbubble Customer Support Team

1. Support Staff 1 Posted by Courtenay on 30 Jan, 2013 06:26 AM

   

   Hey Troy,

   How are these getting closed?

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2. Support Staff 2 Posted by Courtenay on 30 Jan, 2013 06:35 AM

   

   Oh, I see it. There's a filter to just close everything in that category.

   Did these jump back into pending, or did they just never leave it? I suspect the discussion filter is running too quickly when the message comes in and they're clashing.

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3. 3 Posted by troy on 31 Jan, 2013 04:37 AM

   

   Hi Courtenay,

   Yes, these are not leaving Pending.

   Anything we can do to make them go, or will they just settle out of Pending themselves?

   Cheers,
   Troy

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4. Support Staff 4 Posted by Courtenay on 31 Jan, 2013 06:21 AM

   

   There's a condition where it won't remove things from pending properly
   from a discussion filter. I'm looking into it, but in the meantime you
   can just 'acknowledge' them to remove them from pending.

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5. 5 Posted by troy on 31 Jan, 2013 08:34 PM

   

   Thanks Courtenay!

   Will do.

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6. brandi closed this discussion on 31 Jan, 2013 09:09 PM.