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Image 404s on KB page(s)

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Troy

07 Feb, 2013 08:17 PM

Hi all,

We're using uploaded images from the image drawer in http://help.papertrailapp.com/kb/how-it-works/event-viewer and they very recently started serving 404s (like maybe today). That page hasn't changed in over a week and they were found yesterday or the day before. Right now all of them are broken and I get a 404 when I view the page source and visit the image source URL.

Thanks,

Troy

1. 1 Posted by Amanda on 07 Feb, 2013 08:20 PM

   

   Troy,

   The images are displaying for me in firefox. Can you take a screenshot of what you are seeing on your end?

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2. 2 Posted by Troy on 07 Feb, 2013 09:19 PM

   

   No joke, they started working basically concurrently with when I posted this. They weren't for at least 10 minutes before. Exact same unedited KB articles and I believe even the same paths (the image paths don't autocomplete and didn't create browser history entries, so I can't be sure).

   Troy

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3. 3 Posted by Amanda on 07 Feb, 2013 09:21 PM

   

   Suuuuure they did Troy, sure they did.

   Just kidding. Please let us know if this happens again and we will continue to troubleshoot.

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4. 4 Posted by Troy on 07 Feb, 2013 10:13 PM

   

   Thanks ;-) Could you see whether you see any static image requests ending in 404 with our help hostname or our tenderapp hostname? It would have been shortly before I opened this ticket. They hit a web server and served a response, just not the file.

   Thanks,

   Troy

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5. 5 Posted by Julien on 08 Feb, 2013 12:28 AM

   

   Hi Troy,

   I couldn't find more information in our logs. We did fix a bug yesterday that prevented images from showing on a private site with a public KB for anonymous users, but that's it.

   It seems to be working now, so just ping us if anything strange happens again.

   Cheers!

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6. Julien closed this discussion on 08 Feb, 2013 12:28 AM.