E-mail settings are not working
I cannot seem to get the e-mail settings to work. E-mail is not being generated to me nor to my "customers". My domain is help.lostcreations.com. Thanks!
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Support Staff 1 Posted by Courtenay on 14 Jan, 2009 06:48 PM
What specifically are you trying to do?
2 Posted by Schley Andrew K... on 14 Jan, 2009 06:51 PM
I would like to set my From: e-mail to something domain specific, such as [email blocked] (which also forwards to my problems e-mail address for my tender app). However, this does not work. Nor does leaving the field blank. When I send e-mail to [email blocked] (which does forward to my super secret problems address, I never receive the e-mail at my address. Nor does my customer receive the respond I send via the web app.
Support Staff 3 Posted by Courtenay on 14 Jan, 2009 06:59 PM
Click on "my profile" then look in "Email Preferences".. Are all checkboxes checked?
4 Posted by Schley Andrew K... on 14 Jan, 2009 07:02 PM
Just the problems section.
Support Staff 5 Posted by Courtenay on 14 Jan, 2009 07:08 PM
And you're not getting emails where issues are opened in this section?
6 Posted by Schley Andrew K... on 14 Jan, 2009 07:09 PM
No.
7 Posted by Schley Andrew K... on 14 Jan, 2009 07:12 PM
And now I am. But not when I use the same address as my account owner. Does that make sense? It won't send ticket notifications to myself?
Support Staff 8 Posted by Courtenay on 14 Jan, 2009 07:16 PM
No, it won't send notifications to yourself if you open a ticket in the web interface as the account owner or a supporter. It will only email new issues if a customer opens them.
9 Posted by Schley Andrew K... on 14 Jan, 2009 07:17 PM
Gotcha. And I figured out the other issue. It was a combination. I had forwarded my questions address, not my problems address. And I wasn't set to receive questions notifications. One part design, and one part user error :)