tag:help.tenderapp.com,2008-11-12:/discussions/problems/209-e-mail-settings-are-not-workingTender: Discussion 2018-10-18T06:25:52Ztag:help.tenderapp.com,2008-11-12:Comment/339952009-01-14T18:48:37Z2009-06-20T20:16:35ZE-mail settings are not working<div><p>What specifically are you trying to do?</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/339952009-01-14T18:51:33Z2009-06-20T20:16:36ZE-mail settings are not working<div><p>I would like to set my From: e-mail to something domain
specific, such as help@lostcreations.com (which also forwards to my
problems e-mail address for my tender app). However, this does not
work. Nor does leaving the field blank. When I send e-mail to
help@lostcreations.com (which does forward to my super secret
problems address, I never receive the e-mail at my address. Nor
does my customer receive the respond I send via the web app.</p></div>Schley Andrew Kutztag:help.tenderapp.com,2008-11-12:Comment/339952009-01-14T18:59:54Z2009-06-20T20:16:36ZE-mail settings are not working<div><p>Click on "my profile" then look in "Email Preferences".. Are all
checkboxes checked?</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/339952009-01-14T19:02:06Z2009-06-20T20:16:37ZE-mail settings are not working<div><p>Just the problems section.</p></div>Schley Andrew Kutztag:help.tenderapp.com,2008-11-12:Comment/339952009-01-14T19:08:24Z2009-06-20T20:16:37ZE-mail settings are not working<div><p>And you're not getting emails where issues are opened in this
section?</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/339952009-01-14T19:09:49Z2009-06-20T20:16:37ZE-mail settings are not working<div><p>No.</p></div>Schley Andrew Kutztag:help.tenderapp.com,2008-11-12:Comment/339952009-01-14T19:12:07Z2009-06-20T20:16:37ZE-mail settings are not working<div><p>And now I am. But not when I use the same address as my account
owner. Does that make sense? It won't send ticket notifications to
myself?</p></div>Schley Andrew Kutztag:help.tenderapp.com,2008-11-12:Comment/339952009-01-14T19:16:13Z2009-06-20T20:16:38ZE-mail settings are not working<div><p>No, it won't send notifications to yourself if you open a ticket
in the web interface as the account owner or a supporter. It will
only email new issues if a customer opens them.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/339952009-01-14T19:17:45Z2009-06-20T20:16:38ZE-mail settings are not working<div><p>Gotcha. And I figured out the other issue. It was a combination.
I had forwarded my questions address, not my problems address. And
I wasn't set to receive questions notifications. One part design,
and one part user error :)</p></div>Schley Andrew Kutz