Public discussions - spam breeding ground?
Hi guys!
Been testing out Tender this morning, loving it so far!
Question regarding the whole public discussion mechanism:
It doesn't look like there are any options for this. My concerns are twofold:
-
What prevents a spambot from totally abusing this? I was able to, "as a customer," make a new public discussion and have it immediately show up publicly.
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Will there be any way to turn public discussions off entirely? It may be a feature that we end up not making use of.
And a third unrelated question:
- We offer more than one product. Our current support system is set up to to ask the customer what product they're filing a support request for. Are there any plans to provide a system that supports more than one product (which we've titled "Freeverse" during setup)?
Thanks very much!
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Support Staff 1 Posted by Courtenay on 14 Jan, 2009 06:43 PM
We run user submissions by a number of different spam-checking procedures. So far, about 1% make it through.
You can modify your categories so that they're "private", which means no public items.
You can set up your own categories, which may be named after products, or anything you like (you're not limited to "problems", "questions" etc).
2 Posted by Justin D'Onofri... on 14 Jan, 2009 06:53 PM
Ah, brilliant! Thank you Courtenay! =)
Support Staff 3 Posted by Courtenay on 14 Jan, 2009 07:10 PM
If you feel like coding some ruby, one of our spam-checking libraries is open source and hosted here at github
;)
Courtenay closed this discussion on 14 Jan, 2009 07:10 PM.