Public discussions - spam breeding ground?

Justin D'Onofrio's Avatar

Justin D'Onofrio

14 Jan, 2009 05:20 PM

Hi guys!

Been testing out Tender this morning, loving it so far!

Question regarding the whole public discussion mechanism:

It doesn't look like there are any options for this. My concerns are twofold:

  • What prevents a spambot from totally abusing this? I was able to, "as a customer," make a new public discussion and have it immediately show up publicly.

  • Will there be any way to turn public discussions off entirely? It may be a feature that we end up not making use of.

And a third unrelated question:

  • We offer more than one product. Our current support system is set up to to ask the customer what product they're filing a support request for. Are there any plans to provide a system that supports more than one product (which we've titled "Freeverse" during setup)?

Thanks very much!

  1. Support Staff 1 Posted by Courtenay on 14 Jan, 2009 06:43 PM

    Courtenay's Avatar
    • We run user submissions by a number of different spam-checking procedures. So far, about 1% make it through.

    • You can modify your categories so that they're "private", which means no public items.

    • You can set up your own categories, which may be named after products, or anything you like (you're not limited to "problems", "questions" etc).

  2. 2 Posted by Justin D'Onofri... on 14 Jan, 2009 06:53 PM

    Justin D'Onofrio's Avatar

    Ah, brilliant! Thank you Courtenay! =)

  3. Support Staff 3 Posted by Courtenay on 14 Jan, 2009 07:10 PM

    Courtenay's Avatar

    If you feel like coding some ruby, one of our spam-checking libraries is open source and hosted here at github


  4. Courtenay closed this discussion on 14 Jan, 2009 07:10 PM.

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