Email attachments showing as "processing asset"

Rhana's Avatar

Rhana

Aug 04, 2010 @ 10:39 PM

Hi Team,

I notice that your advice about the email attachments not working has been removed from our home page, so I took this to mean the issue has been solved. However I have put through 3 tests over a period of time this morning, each initiated in a different manner, each with different attachments, and none of the attachments will open. They come up as "processing asset".

http://support.redbubble.com/discussions/order-questions/13106-atta...
http://support.redbubble.com/discussions/order-questions/13107-atta...
http://support.redbubble.com/discussions/order-questions/13109-atta...

Please advise.

Thanks
Rhana

  1. Support Staff 1 Posted by Courtenay on Aug 05, 2010 @ 12:11 AM

    Courtenay's Avatar

    Hey Rhana, you picked a great time to test -- Amazon's S3 went down at
    about this time. We're catching up with attachments.

  2. 2 Posted by Rhana on Aug 05, 2010 @ 12:35 AM

    Rhana's Avatar

    Hola Courtenay,

    Thanks for the update, they all seem to be coming through now :)

    Cheers
    Rhana

  3. Will closed this discussion on Aug 05, 2010 @ 12:39 AM.

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