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Pending count is off

• Edit

Rick Alday

21 Feb, 2013 05:51 PM

Hi,
I notice that the "Pending" count on the left menu differs from the number of pending tickets listed in the main area. See attachment. We just want to make sure we are not missing any actual tickets.

• pending-count.jpg 206 KB

1. 1 Posted by Tim on 21 Feb, 2013 05:55 PM

   

   Hi Rick,

   I'll have one of our developers look into this. Sometimes it can be a cache issue with our database, so they'll respond when they investigate.

   Thanks!
   Tim

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2. 2 Posted by Julien on 21 Feb, 2013 06:20 PM

   

   Hi Rick,

   I took a look and the first thing I can tell you is that you are not missing any discussion. I will leave the count (which is a cached value) as is for the moment as we investigate exactly what happened. I will let you know when we found the problem and fixed it.

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3. 3 Posted by Rick Alday on 21 Feb, 2013 06:23 PM

   

   Hi Julien,
   thanks for the update.

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4. 4 Posted by Julien on 22 Feb, 2013 09:02 PM

   

   Hi Rick,

   I cleared the cache and the count is good again. Unfortunately, the errors that led to this bad count where too old, and I didn't have enough logs or information to track exactly what happened. I have increased our log level, so if you see it happening again, let me know immediately.

   I'm closing the discussion for the time being. Just reopen it as needed.

   Thanks!

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5. Julien closed this discussion on 22 Feb, 2013 09:02 PM.

6. Julien closed this discussion on 01 Mar, 2013 10:58 PM.

7. Julien closed this discussion on 13 Mar, 2013 05:44 PM.

8. Nicole closed this discussion on 14 Jan, 2014 03:39 PM.