Home → Problems →

"1 Pending Issue" stuck.

• Edit

mike

20 Jan, 2009 08:51 PM

Hello,

I was clearing out all of the pending issues and removed the last one by marking it as spam for removal, however it still displays on the list of pending issues. When I click on the issue title it takes me to a "can not find" link.

I have tried marking it as spam again, or ack'ing the update, but both fail to remove it from the list. See attached screenshot for more detail.

Mike Shopify

• tenderbug.PNG 46.2 KB

1. 1 Posted by mike on 20 Jan, 2009 08:55 PM

   

   Screenshot of what happens when you try to preform an action on the item. (Note: this is when I choose Ack Update. When I choose Mark as Spam / Remove it actually marks it as being marked for spam, but when I refresh it's back)

   • tenderbug2.PNG 30.7 KB
   • Edit

2. 2 Posted by mike on 22 Jan, 2009 07:03 PM

   

   Update: Its still there. lil bugger will not budge. grr

   • Edit

3. 3 Posted by Will on 22 Jan, 2009 11:38 PM

   

   Sorry about the issue, as well as the delay on this reply. I'll have a developer take a look as soon as possible.

   • Edit

4. 4 Posted by System on 22 Jan, 2009 11:39 PM

   

   A Lighthouse ticket was created for this discussion

   • Edit

5. 5 Posted by mike on 27 Jan, 2009 04:38 PM

   

   Also, to add insult to injury, this bug seems to be skewing my response time calculator. Certainly not a vital feature, but it's annoying to respond to everything as quickly as possible and still have it say 20+hrs even though most issues get responded to in less than 1.

   • Edit

6. 6 Posted by mike on 28 Jan, 2009 06:12 PM

   

   More items have become stuck, and will not delete properly. Any idea whats going on ? I assume this is happening to others, too?

   • Edit

7. Support Staff 7 Posted by Courtenay on 28 Jan, 2009 06:14 PM

   

   weird! We'll look at this ASAP

   • Edit

8. Support Staff 8 Posted by Courtenay on 28 Jan, 2009 06:29 PM

   

   ok. What is the URL when you hover over the discussion title?

   • Edit

9. Support Staff 9 Posted by Courtenay on 28 Jan, 2009 06:30 PM

   

   It will be either /feedback/128-title or /problems/3-title

   • Edit

10. 10 Posted by mike on 28 Jan, 2009 06:34 PM

    

    The URL for the first stuck one is: http://support.myshopify.com/discussions/feedback/128-bug-site-not-functioning-31531-8435

    The latest one that appears to be stuck is http://support.myshopify.com/discussions/feedback/243-exchange-rate

    (those are the hover urls)

    • Edit

11. Support Staff 11 Posted by Courtenay on 28 Jan, 2009 06:41 PM

    

    OK, here's the cause of the bug. We'll fix it ...

    When you move issues to a new category, we create a "redirect" flag on the old issue. That way the user will hit the old link they were emailed and it will take them to the new issue. In this case, there's something missing -- it's not hiding the old issue.

    • Edit

12. 12 Posted by mike on 28 Jan, 2009 06:44 PM

    

    good find, Glad I could aid in the bug stomping mike

    • Edit

13. Support Staff 13 Posted by Courtenay on 28 Jan, 2009 06:45 PM

    

    We'll also backdate the resolution date/time so your numbers aren't skewed :)

    • Edit

14. 14 Posted by mike on 29 Jan, 2009 09:30 PM

    

    Awesome, that would be great. Please update when you've fixed it (if you remember :} )

    • Edit

15. 15 Posted by rick on 30 Jan, 2009 05:49 AM

    

    Found the bug... The discussions were getting commented on either by emails or ticket updates. It's fixed and being prepped to deploy. Then I can go through and fix these visible redirected discussions.

    • Edit

16. 16 Posted by rick on 30 Jan, 2009 05:58 AM

    

    All taken care of...

    • Edit

17. 17 Posted by System on 30 Jan, 2009 05:59 AM

    

    Ticket # 230 was resolved by rick.

    • Edit

18. Nicole closed this discussion on 10 Dec, 2009 08:17 PM.