Discussion awaiting moderation, why? and how is the staff notified?

Christophe 's Avatar

Christophe

03 Nov, 2010 01:00 PM

Hello,

I set up a private tenderapp site (where users must be invited).
When testing it with a such a user (ie not member of the staff) he got the following info after posting a question:
"That discussion is awaiting moderation."

Staff members are not notified, neither can I see anything in the admin part of the tender about moderation

So my question are:

  • why is the thread beeing moderated? is it possible to configure this private tenderapp to have no moderation?

  • how should the staff be notified that a thread is waiting for moderation?

thks,

christophe

  1. 1 Posted by Nicole on 03 Nov, 2010 05:46 PM

    Nicole's Avatar

    Christophe-

    What user is this happening with? It could be that they accepted the invitation and created their user profile but they didn't activate it yet. That is the only time, aside from being anonymous, that message should be seen.

    It's not a real moderation, it's just a delay on anonymous or unactivated accounts so there is no need to notify staff. If the message is determined to be spam it will be in your spam inbox and if not it will become a new discussion.

    Let us know the user and I can check on whether they were activated or not.

    Thanks,
    Nicole

  2. 2 Posted by Christophe on 04 Nov, 2010 09:02 AM

    Christophe 's Avatar

    Thanks Nicole,

    In fact I finally get the messages send by 2 of such new users. The point
    in fact is that I received both those initial posts after approximately
    3.5h
    So I guessed that the message appearing for those users on the tender was
    due to some check done by the tender (and not a real moderation). May be
    you should modify this message as "waiting for checking", rather "waiting
    for moderation")...

    Do you know if there is a reason for this 3.5 hours delay?

    BTW, I observed the same delay for receiving the mail acknowledgement for
    my initial post on your support tender for tender, and on our other
    tender. According to my mail server logs, it received no email from
    tenderapp yesterday between 11:14 and 17:53 (paris time)

    Christophe

    -----Message d'origine-----
    De : Nicole
    [mailto:[email blocked]]
    Envoyé : mercredi 3 novembre 2010 18:50
    À : [email blocked]
    Objet : Discussion awaiting moderation, why? and how is the staff
    notified? [Problems]

  3. 3 Posted by Nicole on 04 Nov, 2010 02:18 PM

    Nicole's Avatar

    Christophe -

    Well, the time delay, if the discussions were created yesterday, were due to some mail server issues happening with Tender. If shouldn't take that long normally.

    Mail servers are back up and behaving as expected today so if a new user creates a discussion today and it takes 3.5h to go through then let us know and we'll look into it for you.

    Thanks,
    Nicole

  4. Nicole closed this discussion on 04 Nov, 2010 02:18 PM.

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