Forwarding message from Thunderbird does not open a new ticket
Jérôme Petazzoni
Hi,
I'm trying to forward customer emails to our Tender email "entry
point".
If I use GMail, it works alright. I send my email, and bingo, a
discussion is open. Cool.
With Thunderbird, however, it won't work. No discussion gets open
and my mail seems to disappear into the great empty void, without
me getting any kind of notification (which is a bit scary!)
GMail seems to use a kind of "plain text" forwarding, whereas
Thunderbird sends the original email as an attachment.
I have attached two mails as examples, if that can help.
Best regards,
- fwd-from-gmail.eml 1.63 KB
- fwd-from-tbird.eml 2.05 KB
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Support Staff 1 Posted by Courtenay on Dec 09, 2010 @ 09:53 AM
You need to (a) enable thunderbird to send a plaintext copy as well as
rich-text, and (b) inline the forward, rather than attaching as a .eml
attachment.
2 Posted by Jérôme Petazzon... on Dec 14, 2010 @ 06:21 PM
Alright, modifying Thunderbird configuration did the trick.
However, it is quite disturbing that my email was just, like, swallowed
by /dev/null without anybody getting a notification about it.
In my very humble opinion, it would be great if tender would either
support the multipart format, or at least send a bounce at some point
when a message cannot be parsed.
Meanwhile, you can consider my problem as fixed; thanks a lot!
3 Posted by Will on Dec 16, 2010 @ 12:50 AM
Yeah, we have dev tickets open, but what Thunderbird is doing on those is extremely rare. We're always working to support as much as possible though.
Amanda closed this discussion on Dec 22, 2010 @ 07:17 PM.