The new "HTML Emails"
Hello,
The new "HTML Emails" look great, but we've run into a big problem. The content of the message NO LONGER includes the sender's email address. This was CRUCIAL for us to offer our customers support. We always cross reference the email included in the message with our own DB. With no email in the body of the email message, we are unable to provide support to our users.
Can this be added back in or can I revert to the old way. I like the new templates, but without see the email address of the sender, we're in the dark.
Thanks,
Chad
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Support Staff 1 Posted by Courtenay on 08 May, 2013 12:59 AM
Ah, this is an oversight. We removed some duplicated information but it seems the email address was not in fact duplicated.
Support Staff 2 Posted by Courtenay on 08 May, 2013 01:28 AM
We'll have a fix deployed tomorrow. Sorry for the temporary inconvenience - we have to go through a few checks before we deploy any new code.
3 Posted by Chad on 08 May, 2013 02:59 AM
Great! Thanks so much! -Chad
Courtenay closed this discussion on 08 May, 2013 06:37 PM.