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HTML/CSS Not Rendering In Emails

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jmenashy

Apr 01, 2011 @ 02:29 AM

I'm currently testing your service out. I use Sparrow as my email client. Here's what happened.

I'm testing Tender with two email accounts I use. I'm sending 'discussion' posts to each.

I replied to one email through Sparrow, and this is what the reply read:

"// Add your reply above here

From: jmenashy
Subject: I can't find the tickets?!

Keep looking, it's gotta be there!
<!-- <p style="color: #a0a0a0;">On Thursday, March 31, 2011 at 10:21 PM, Jordan wrote:</p> -->

On Thursday, March 31, 2011 at 10:21 PM, Jordan wrote:

// Add your reply above here
==================================================
From: Jordan <[email blocked]>
Subject: I can't find the tickets?!

Hellloppppp

View this Discussion online: http://passion-kick.tenderapp.com/discussions/problems/2-i-cant-find-the-tickets
--
You can use commands on a new line at the top of this email.
Available commands: #resolve #acknowledge #spam #delete #queue #notify #ignore #public #private #internal
More information: https://help.tenderapp.com/kb/email-integration/commands

View this Discussion online: http://passion-kick.tenderapp.com/discussions/problems/2-i-cant-fin...

Reply with #ignore to stop receiving notifications for this discussion."

I replied back and forth, same problem.

1. Support Staff 1 Posted by Courtenay on Apr 01, 2011 @ 03:18 AM

   

   We don't currently accept HTML in emails. Your mail client should send a plaintext part, too.

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2. 2 Posted by jmenashy on Apr 01, 2011 @ 03:33 AM

   

   Quick clarification - Are you saying I need to switch to plain text before sending or it should do that automatically?

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3. Support Staff 3 Posted by Courtenay on Apr 01, 2011 @ 03:50 AM

   

   It *should* do that automatically - mail clients are supposed to send
   a plaintext representation of the HTML.

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4. 4 Posted by jmenashy on Apr 01, 2011 @ 04:19 AM

   

   Hmm. Okay, so do you feel this is an isolated issue with sparrow? I.e. Have you encountered this much before?

   I've messaged the sparrow mail guys on this as well (who by the way use Tender).

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5. Support Staff 5 Posted by Courtenay on Apr 01, 2011 @ 04:24 AM

   

   I've encountered one customer whose client didn't send text parts. He
   was using some crappy windows exchange thing, and had manually turned
   it off.

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6. 6 Posted by jmenashy on Apr 01, 2011 @ 04:51 AM

   
   Okay.  I'll see what the Sparrow Email team says.  
   <!-- <p style="color: #a0a0a0;">On Friday, April 1, 2011 at 12:24 AM, Courtenay wrote:</p> -->

   On Friday, April 1, 2011 at 12:24 AM, Courtenay wrote:

   // Please reply above this line
   ==================================================
   From: Courtenay (Support staff)
   
   I've encountered one customer whose client didn't send text parts. He
   was using some crappy windows exchange thing, and had manually turned
   it off.
   
   
   
   View this discussion at our support site online: http://help.tenderapp.com/discussions/problems/3564-htmlcss-not-rendering-in-emails
   Reply with #ignore to stop receiving notifications for this discussion.
   

   
   
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7. 7 Posted by jmenashy on Apr 01, 2011 @ 05:15 AM

   

   So a final point of clarification, the html seems to render fine in the Tender forum, but its when its relayed over to the recipients email (in this case a secondary email I'm using to test out the service) it doesn't render the html.
   

   Here's what the secondary email sees in the gmail client for example (attached).

   Anyways, not expecting a reply if this is nothing new, but thought I'd share in case it did provide further clarifications.

   Best,
   J

   • screen.png 67.8 KB
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8. Nicole closed this discussion on Apr 27, 2011 @ 07:45 PM.