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Is it possible to make it so all our support agents get tickets?

peter clark's Avatar

peter clark

23 Jun, 2011 07:31 PM

We're a young company and getting and thinking about feedback from users is critical for the entire team.

Is there a way to make it so when a user creates a new question/problem/suggestion [in fact we're only using the question title] it gets sent to all support users?

  1. 1 Posted by Amanda on 23 Jun, 2011 07:33 PM

    Amanda's Avatar

    Peter,

    If your individual support staff members go to their "edit profile" section, they can each set their notifications to send them a message when any new discussion is started.

  2. Amanda closed this discussion on 28 Jun, 2011 08:29 PM.

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