I sent an email reply to a ticket more than half an hour ago, but it's not showing up in the system yet. It seems to be a semi frequent occurrence that there are email backlogs and it's pretty frustrating when it happens.
Slow email
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#1 Posted by Will on 27 Jul, 2011 09:28 AM
We're processing pretty quickly on our end. All my tests are coming through within 1-2 minutes.
Can you link us to one that took 30 minutes so we can check our logs?
--
Will
entp.com // lighthouseapp.com // tenderapp.com
#2 Posted by Ask Bjørn Hanse... on 27 Jul, 2011 02:27 PM
On Jul 27, 2011, at 5:27, Will wrote:
Hi Will,
Ah, it ended up creating a new ticket:
http://help.nutmegjobs.com/discussions/problems/117-re-paid-for-promoted-job-problems
instead of adding to
http://help.nutmegjobs.com/discussions/problems/116
It just sent right now; so I wonder if it got stuck in me outbox (grrh).
- ask
#3 Posted by Courtenay Support staff on 27 Jul, 2011 02:28 PM
These things happen if you reply from a different address that isn't one of
the watchers.
On Wed, Jul 27, 2011 at 4:26 PM, Ask Bjørn Hansen <
[email blocked]> wrote:
#4 Posted by Ask Bjørn Hanse... on 27 Jul, 2011 03:33 PM
On Jul 27, 2011, at 10:27, Courtenay wrote:
Ah, good to know. Thank you! I'll configure Mail.app so it'll reply from the address I use for Tender in the future.
#5 Posted by Courtenay Support staff on 27 Jul, 2011 03:35 PM
Let us know if you see any more anomalies.
On Wed, Jul 27, 2011 at 5:33 PM, Ask Bjørn Hansen <
[email blocked]> wrote: