"Attach a Lighthouse Ticket" discards Reply Message
I had written a reply to a ticket and before I commented on it, I went to attach it to Lighthouse. The "Attach to Lighthouse" feature opens in a popover, which I've used before so I didn't expect it to discard my message. Unfortunately when you create the Lighthouse ticket, it does discard the message and I had to start over.
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1 Posted by Tim on 04 Aug, 2011 10:43 PM
Hi Shaun,
Due to the fact that submitting the form in the popup reloads the page, any text in the comment form often gets deleted. I've had it happen to me, where I'm writing a response, then I realize I should make a ticket, and on submitting the page gets reloaded. I think there is a way for us to make it easier on the user (submit the lighthouse form without reloading the page), but when a dev weighs in I may find out it's not possible.
If that's the case, I think we can still add a notice to the top of the page that saving the Lighthouse ticket form would reload the page and re-set the comment field. I'll create a ticket for a dev to look into this.
Thanks!
Tim
Nicole closed this discussion on 29 Jun, 2012 06:19 PM.