tag:help.tenderapp.com,2008-11-12:/discussions/problems/430-gmail-replies-going-back-to-self-rather-than-tender-ticket-responses-going-missingTender: Discussion 2011-04-07T06:08:15Ztag:help.tenderapp.com,2008-11-12:Comment/973912009-03-11T09:20:16Z2009-03-11T09:20:16ZGmail replies going back to self rather than tender - ticket responses going missing<div><p>If you can post the details/headers for the email that would
rock. I haven't seen this behavior myself or had any other mentions
of it. It's possible it could be an isolated case of behavior, at
least lets hope so.</p></div>Willtag:help.tenderapp.com,2008-11-12:Comment/973912009-03-11T09:44:43Z2009-03-11T09:44:44ZGmail replies going back to self rather than tender - ticket responses going missing<div><p>OK, here goes. I've simplified the steps a little to recreate
the problem. Firstly a bit on the setup:</p>
<p>Tender email uses a customer 'From:' field: My Company Support
<a>support@mycompany.co.uk</a> I'm using a custom domain name too:
http://support.mycompany.co.uk/ My support staff email address uses
gmail's 'tagging' feature - i.e. simon+tender@mycompany.co.uk I'm
using GAYD as opposed to stock gmail</p>
<p>To recreate:</p>
<ol>
<li>I create a new ticket as an anonymous customer</li>
<li>As a member of support staff I get the ticket by email. If I
hit reply gmail wants to send the email to my own address -
simon+tender@mycompany.co.uk</li>
</ol>
<p>The email I receive to my GAYD gmail account looks like
this:</p>
<p>Delivered-To: simon+tender@mycompany.co.uk Received: by
10.90.52.4 with SMTP id z4cs431057agz;</p>
<pre>
<code> Wed, 11 Mar 2009 02:27:03 -0700 (PDT)</code>
</pre>
<p>Received: by 10.115.58.18 with SMTP id
l18mr4996089wak.180.1236763621439;</p>
<pre>
<code> Wed, 11 Mar 2009 02:27:01 -0700 (PDT)</code>
</pre>
<p>Return-Path: <a>support@mycompany.co.uk</a> Received: from
smtp.xc88.engineyard.com (smtp.xc88.engineyard.com
[65.74.177.134])</p>
<pre>
<code> by mx.google.com with ESMTP id n22si19657357pof.2.2009.03.11.02.26.59;
Wed, 11 Mar 2009 02:27:01 -0700 (PDT)</code>
</pre>
<p>Received-SPF: neutral (google.com: 65.74.177.134 is neither
permitted nor denied by best guess record for domain of
support@mycompany.co.uk) client-ip=65.74.177.134;
Authentication-Results: mx.google.com; spf=neutral (google.com:
65.74.177.134 is neither permitted nor denied by best guess record
for domain of support@mycompany.co.uk)
smtp.mail=support@mycompany.co.uk Received: from <a href=
"helo=tenderapp.com">10.88.64.60</a></p>
<pre>
<code>by smtp.xc88.engineyard.com with esmtp (Exim 4.69)
(envelope-from <support@mycompany.co.uk>)
id 1LhKiJ-00042u-4V
for simon+tender@mycompany.co.uk; Wed, 11 Mar 2009 02:26:59 -0700</code>
</pre>
<p>Date: Wed, 11 Mar 2009 02:26:59 -0700 From: My Company Support
<a>support@mycompany.co.uk</a> Reply-To:
tender+d4c4e0f7fb120a0b0f96591e60d133ae5ab4d710d@tenderapp.com To:
simon+tender@mycompany.co.uk Message-Id:
<a>49b783e31f7f7_338a15995195470023809a@xc88-s00059.tmail</a>
Subject: This is a test [Questions] Mime-Version: 1.0 Content-Type:
text/plain; charset=utf-8</p>
<h1>// Add your reply above here</h1>
<p>From: Anonymous Customer
<a>myusername@mypersonalemailaddress.com</a> Subject: This is a
test</p>
<p>testing 123</p>
<p>View this Discussion online:
http://support.mycompany.co.uk/discussions/questions/12-this-is-a-test</p></div>Simon Kingtag:help.tenderapp.com,2008-11-12:Comment/973912009-03-11T13:03:57Z2009-03-11T13:04:01ZGmail replies going back to self rather than tender - ticket responses going missing<div><p>Did my response come through? I got the moderation flash message
but I was expecting to have to edit the ticket to correct the
formatting. Hope it's not lost it took me ages to write :o)</p></div>Simon Kingtag:help.tenderapp.com,2008-11-12:Comment/973912009-03-11T20:49:05Z2009-03-11T20:49:05ZGmail replies going back to self rather than tender - ticket responses going missing<div><p>Yes it got flagged but I fixed it</p></div>Courtenay