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One deleted comment in a thread from me makes all my subsequent comments get automatically deleted!

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Karn Broad

28 Aug, 2011 10:31 AM

Hi,

So, I reply to a customer (I work for Realmac Software), but somehow as I'm adding the reply, the checkbox to show this reply to staff members only gets checked by mistake, so I decide to delete the reply and put it in again normally, The trouble is, then every comment I now place in that thread is subsequently and automatically added to the deleted list!! I can no longer answer the customer in that thread. No amount or re-wording or editing makes any difference, all subsequent replies are deleted.

That makes life rather tricky....

With best regards,
Karn.

1. 1 Posted by Nicole on 28 Aug, 2011 07:14 PM

   

   Karn -

   Did you delete or mark as spam? Can you link to the discussion in question and we'll take a look?

   Thanks,
   Nicole

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2. 2 Posted by Karn Broad on 28 Aug, 2011 08:10 PM

   

   Hi Nicole,

   I just deleted it. I have since I first did that, deleted permanently some of the replies I made, but there are still some to be seen.

   http://support.realmacsoftware.com/discussions/rapidweaver-5-upgrad...

   Let me know if you need anything else.

   With best regards,
   Karn.

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3. 3 Posted by Amanda on 29 Aug, 2011 06:09 PM

   

   Karn,

   I restored that comment in the discussion. Can you confirm whether or not the system is still deleting subsequent messages?

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4. 4 Posted by Karn Broad on 01 Sep, 2011 09:25 AM

   

   Hi Amanda,

   Sorry for not replying sooner, it's all good now! Many thanks for the support!

   With best regards,
   Karn.

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5. 5 Posted by Tim on 01 Sep, 2011 05:27 PM

   

   Glad it's sorted out! Closing this now.

   Thanks!
   Tim

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6. Tim closed this discussion on 01 Sep, 2011 05:27 PM.

7. Karn Broad re-opened this discussion on 01 Sep, 2011 08:46 PM

8. 6 Posted by Karn Broad on 01 Sep, 2011 08:46 PM

   

   Oh oh, it's not a one-off.

   I replied to someone without checking the box that keeps it private to support staff, bu the reply came back as private. I only edited the reply this time, then made a new reply, and although at first it showed up as normal, it them auto deleted it again.

   http://support.realmacsoftware.com/discussions/rapidweaver-5-upgrad...

   Very odd this...

   With best regards,
   Karn.

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9. 7 Posted by Nicole on 02 Sep, 2011 10:23 PM

   

   What OS/browser are you using? Are you making all replies in the UI? Any coming from email reply? Yes, this is definitely odd. If you can give me the best step by step you can recall we'll continue to try and recreate this to track down the problem. Right now I've not been able to recreate yet.

   Thanks,
   Nicole

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10. 8 Posted by Amanda on 15 Sep, 2011 08:29 PM

    

    Just checking back in to see if we can help you to troubleshoot your issue.

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11. 9 Posted by Karn Broad on 15 Sep, 2011 08:44 PM

    

    I've had one more issue of it, but not now for a few days. I've been so busy I haven't worried about it.

    The issues I had were in the UI with Chrome 15.0.874.12 dev in Mac oS X Lion 10.7.1, well that's the version of Chrome now, it might have updated! It might have been a specific version of Chrome dev that did it... Let's not worry unless I find it again.

    Just to clarify what did happen, the key was it checked the first reply as a staff reply without me doing so, then any attempts to reply again or edit any thing, and the replies get deleted... really strange.

    With best regards,
    Karn.

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12. Amanda closed this discussion on 23 Sep, 2011 07:59 PM.