Tender Dashboard not updating
For the last day, we have not been getting any updates to our Tender dashboard (http://help.rescuetime.com/dashboard). No new issues are being listed under "Pending Discussions", which is what we rely on to look for new incoming problems from our user base.
Right now, I have to manually go to the different discussion queues to check for new messages (i.e. help.rescuetime.com/discussions/problems, help.rescuetime.com/discussions/contact, etc )
Are you guys aware of any issues going on?
Thank you,
Joe Hruska - RescueTime, Inc.
206-399-6636
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1 Posted by Amanda on 30 Sep, 2011 05:33 PM
Joe,
Can you provide an example of a discussion you feel should be in the pending dashboard that is not displaying there?
Thanks!
2 Posted by Joe on 30 Sep, 2011 06:55 PM
Fortunately, Friday's are a fairly slow support day, so it might take an hour or two to get a help ticket. I just tried a contact form submission and it did appear in the Pending Discussions correctly, so perhaps it was a temporary issue.
I'll keep checking throughout the day and send specific examples if we can duplicate.
Thank you,
Joe
3 Posted by Amanda on 30 Sep, 2011 08:08 PM
Joe,
Apparently the issue is related to something we did on our end. It should be fixed now, so please let us know if you continue to see the issue.
Sorry for the inconvenience!
brandi closed this discussion on 04 Oct, 2011 05:39 PM.