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Ticket queue out of order

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lanna

18 Oct, 2011 08:27 PM

Hello Nicole,

Thank you for the feedback. My queue tickets seem to be out of order now. Is this part of the same issue or a different issue. Should I open a new ticket?

1. 1 Posted by Amanda on 18 Oct, 2011 08:28 PM

   

   I split this off into it's own discussion. Can you send a screenshot of what you're seeing and a description of what you should be seeing?

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2. 2 Posted by lanna on 18 Oct, 2011 08:36 PM

   

   Hello Amanda,

   Please see attached screenshot. Normally when we sort by newest they are in order by time received, newest showing at the top. As you can see from the screenshot they are currently out of order.

   • Tender_Tickets.JPG 147 KB
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3. 3 Posted by Mike Tselikman on 18 Oct, 2011 09:37 PM

   

   We noticed the same thing here.

   

   Not to mention, we missed quite a few tickets in pending discussions. Now, we had to go back dozens of pages to figure out where we haven't responded.

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4. 4 Posted by Tim on 18 Oct, 2011 10:38 PM

   

   This is something several people have reported. It appears to be related to a new server brought into the cluster today, but we're still investigating.

   Thanks,
   Tim

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5. Support Staff 5 Posted by Courtenay on 19 Oct, 2011 12:44 AM

   

   Yep, timezones were being double-counted and this is fixed now.

   The pending data, however, should always be accurate.

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6. 6 Posted by Mike Tselikman on 24 Oct, 2011 10:05 PM

   

   Hi Courtenay, you can close this for now. It doesn't appear to be an issue anymore.

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7. Support Staff 7 Posted by Courtenay on 24 Oct, 2011 10:23 PM

   

   Yeah, we fixed the hell out of this ;)

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