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No author displayed when new discussion - in admin

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Matt Gates

02 Nov, 2011 06:26 PM

When a new thread is created the author isn't displayed:
http://i.imgur.com/YrTEg.png

1. 1 Posted by Nicole on 02 Nov, 2011 06:29 PM

   

   Matt -

   The person who created the discussion is on the left under the title ("from X"). The metadata on the right is for the last action on the discussion, like X replied, X closed.

   Let us know if you have any other questions.

   Thanks,
   Nicole

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2. Nicole closed this discussion on 02 Nov, 2011 06:29 PM.

3. Matt Gates re-opened this discussion on 02 Nov, 2011 06:31 PM

4. 2 Posted by Matt Gates on 02 Nov, 2011 06:31 PM

   

   Yes I see. So when it's blank, this signals to us staff that it hasn't been answered yet. Correct?

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5. 3 Posted by Amanda on 02 Nov, 2011 06:37 PM

   

   Matt,

   A better indication would be to look for the blue dot next to the discussion. This means it is new and has not yet been responded to.

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6. 4 Posted by Matt Gates on 02 Nov, 2011 06:38 PM

   

   Ohh. Yes I see now. I always thought that was for threads that haven't been read yet.

   Cheers

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7. Matt Gates closed this discussion on 02 Nov, 2011 06:38 PM.

8. Nicole re-opened this discussion on 02 Nov, 2011 06:38 PM

9. 5 Posted by Nicole on 02 Nov, 2011 06:38 PM

   

   Matt -

   Yes, if there is name there then there has been no response visible to the customer. Internal replies aren't tracked for that metadata.

   Thanks,
   Nicole

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10. Nicole closed this discussion on 02 Nov, 2011 06:39 PM.