Home → Problems →

"Joe Smith"

• Edit

Jaime

09 Dec, 2011 09:07 PM

Two of our female clients who opened support tickets received this form letter, was wondering why it was pulling Joe Smith instead of their actual name.

Thanks!

On 12/9/11 1:49 PM, "Signal"
[email blocked] wrote:

Hola Joe Smith,

Your support request is now safely in the hands of our crack support team. We are reviewing it now and will reach back out to you at this email address in 24 hrs or less (emphasis on less).

By the way, have you tried finding an answer to your question in our Knowledge Base? We post product tutorials, video demos and answers to common questions there - check it out now at: http://support.signalhq.com/faqs

If you are new to Signal, here's a another great resource to help you get started: http://www.signalhq.com/support/getting-started/

Cheers,

Jaime Endick Chief Customer Advocate

1. 1 Posted by Amanda on 09 Dec, 2011 09:20 PM

   

   Jamie,

   If you look at your autoresponder, you have Joe Smith instead of {{name}}

   • Edit

2. 2 Posted by jaime on 09 Dec, 2011 09:31 PM

   

   thanks, apprecaite it.

   • Edit

3. Amanda closed this discussion on 09 Dec, 2011 09:33 PM.