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'Add your reply above here' is a little flakey

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jon

11 May, 2009 05:46 PM

Every so often I've seen replies to support requests that just contain "Re: "

I can recreate this by replying to a support email, and above the bit saying 2009/5/11 <[email blocked]>:

// Add your reply above here

inserting a blank line, then a line containing a reply, so there's no blank line between my reply and the "2009/5/11 [email blocked]:" bit.

Does that make sense?

1. 1 Posted by Kyle Neath (Git... on 12 May, 2009 07:01 AM

   

   Hmm, I just tried this and it seemed to work fine for me. I've attached the email that I sent. What came through was "I'm not sure what you're talking about"

   If this isn't what you meant, can you take a screencap or copy and paste what you're using to recreate this?

   Thanks!

   • Re__Testing_Email__Problems__—_Sent-1.png 162 KB
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2. 2 Posted by jon on 12 May, 2009 08:47 AM

   

   Strange, maybe it's some gmail weirdness. I would have expected your screencapped email to cause problems too, based on what I see.

   Here's a screenshot of two messages - the first one with a blank line between the response and the message being replied to works fine, the second one without that blank line gets confused.

   • Picture_9.jpg 176 KB
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3. 3 Posted by Kyle Neath (Git... on 12 May, 2009 09:14 AM

   

   Odd, I just tried this from my gmail and it worked. I did notice you have a slightly different "on..." line (starting with 2009/5/11, mine starts with "On Tues May..."). I'll try and recreate this tomorrow and see if it's a bug in our parser. We try and delete those lines when possible, so it might be hitting a snag somewhere along the line.

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4. 4 Posted by jon on 12 May, 2009 09:30 AM

   

   I wondered if it was because I had my gmail locale set to English (UK), but tried setting it back to US (so I got "On Tues May..."), and had the same problem. Weird.

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5. 5 Posted by rick on 13 May, 2009 12:04 AM

   

   This is why i was against parsing those on... messages, but no one listens to me. We currently try to parse it in 3 or 4 languages actually, ha.

   We'll add your emails as test cases for the email processor.

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6. 6 Posted by System on 13 May, 2009 12:04 AM

   

   A Lighthouse ticket was created for this discussion

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7. Nicole closed this discussion on 10 Dec, 2009 08:26 PM.