tag:help.tenderapp.com,2008-11-12:/discussions/problems/57276-new-topics-marked-as-spamTender: Discussion 2018-10-18T06:27:36Ztag:help.tenderapp.com,2008-11-12:Comment/302304542013-11-27T11:58:51Z2013-11-27T11:58:51ZNew topics marked as spam<div><p>Hey Dieter, you need to go in and clear your spam box
periodically. Our spam system checks (a) on users who have never
posted before and (b) learns when you specifically mark something
as "not spam" (using n-grams, if you care). The recent messages I
see you posted indicate that you haven't done much training by
restoring things.</p>
<p>If you would like to restore any comments in the last few pages
of your spam list we can clear out the rest to make it more obvious
and manageable.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/302304542013-11-27T12:23:21Z2013-11-27T12:23:21ZNew topics marked as spam<div><p>Hi Courtenay,</p>
<p>Why does the user get an "in moderation" notification while the
message is set as spam? Shouldn't the user get warning that their
message will not be published or not sent to an administrator?</p>
<p>Dieter</p></div>Dieter Wtag:help.tenderapp.com,2008-11-12:Comment/302304542013-11-27T19:15:27Z2013-11-27T19:15:27ZNew topics marked as spam<div><p>Well, "moderation" is a nicer way of saying that it's been sent
to the spam bin. If you regularly check it and clear it, it's the
same thing.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/302304542013-11-27T20:24:05Z2013-11-27T20:24:05ZNew topics marked as spam<div><p>Hey Dieter,</p>
<p>We use "moderation" to avoid giving too much information to
actual spammers about what happens to their post. Otherwise they
use that information to their advantage to learn about the system
and become better at posting spam (you don't want that).</p>
<p>Regarding your spam and your site, I see that you have 20000
messages in your spam folder. To get back on track, here is what I
suggest:</p>
<ul>
<li>I reset the spam database for your site (the learning
part)</li>
<li>I delete everything older than X days (7, 15 or 30 days might
be good)</li>
<li>You go through everything that's left, restore false positives,
and delete the rest</li>
</ul>
<p>Once that is done, the right way to keep spam at bay and
detection good is to go through your spam folder regularly,
preferably every day, and restore false positives while deleting
the rest. This way, your spam folder is always almost empty, and
it's easy to spot false positives. It also makes it easier to
notice when the spam engine is really wrong, in which case you need
to contact us so we can see what's going on.</p>
<p>Does that sound good to you?</p>
<p>Just let me know how much you want to delete, and I'll take care
of the rest.</p>
<p>Cheers!</p></div>Julientag:help.tenderapp.com,2008-11-12:Comment/302304542013-11-28T08:49:10Z2013-11-28T08:49:10ZNew topics marked as spam<div><p>Hi Julien,</p>
<p>The spam folder can get emptied entirely, I went through a few
pages so everything should be fine.</p>
<p>Thx, Dieter</p></div>Dieter Wtag:help.tenderapp.com,2008-11-12:Comment/302304542013-11-28T16:57:55Z2013-11-28T16:57:55ZNew topics marked as spam<div><p>Hi Dieter,</p>
<p>I launched a job to clear spam on your site. You should see the
count slowly decrease.</p>
<p>Cheers!</p></div>Julientag:help.tenderapp.com,2008-11-12:Comment/302304542013-12-05T13:47:18Z2013-12-05T13:47:18ZNew topics marked as spam<div><p>Thanks Julien! I clear the spam folder now regularly.</p></div>Dieter W