Website Wdiget
Hi,
I'm testing out the widget. It's really awesome! Thanks for that.
There a problem with I submit without filling out the Spam? field.
It says, Something went wrong....
When I fill it in, it goes through fine.
Have you gotten any other reports regarding this?
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1 Posted by Will on 17 Jun, 2009 11:18 AM
We haven't received a whole lot of public feedback on the widget as of yet, since it's still pretty new and we haven't publicly pushed it out there really. We just slipped it in so it could be a slow process and we could get feedback like you just gave.
I'll try to recreate your issue shortly and file a ticket needed to get this fixed.
2 Posted by Nash Kabbara on 17 Jun, 2009 02:25 PM
OK, thanks.
Also noticed that sometimes it takes around 30 to 40 seconds fro it to load
after triggering it.
I'm not sure if this slowness is related to a ticket I filed earlier this month
regarding general slowness. Where you guys able to track it down?
Thanks.
-Nash
3 Posted by Will on 17 Jun, 2009 02:32 PM
The slowness may be involved with an issue on our server. It's come up several times over the last few weeks where we notice the response times slowing down intermittently. We're still investigating it, but do not believe it is an issue with our code at this point. But it is probably related to the ticket you filed earlier.
4 Posted by Nash Kabbara on 17 Jun, 2009 05:43 PM
OK, then. I'm going to roll it into production, but will send users a warning
that this is experimental and might act a little slow.
Will send them another one when the problem is fixed.
Thank you very much!
-Nash
5 Posted by Nash Kabbara on 17 Jun, 2009 09:31 PM
OK, I just verified that the widget's slowness is because of the same reason as
the web app.
When I hit the trigger and it hangs there with the arrows turning and I try to
go the tender app with my browser it also hangs. I tried about 3 times today.
When one is working the other is. When one isn't the other isn't.
Is it possible to have a close button on the window that opens before the
script loads up (widget)? Gives users the chance to close it and go on as
opposed to thinking that the whole app is frozen.
Thanks and please let me know of you need help in trying things from my side.
-Nash
6 Posted by Kyle Neath (Git... on 17 Jun, 2009 10:14 PM
Hey Nash,
I'll make the close button a different color when it's loading (It's actually there, it's just white-on-white).
An update on the slowness: We've identified what seems to be the problem and are looking at pushing out a change to our infrastructure in the next week or so. It's been a tough problem to zero in on, but we're getting closer - sorry for any inconvenience.
Kyle
7 Posted by Nash Kabbara on 17 Jun, 2009 10:31 PM
No problem.
Thanks.
-Nash
8 Posted by Nash Kabbara on 19 Jun, 2009 03:50 AM
Hi Will,
Were you able to recreate?
It actually happened a couple of times with my customers today. They didn't
fill out the captcha-like field and when they hit submit they got "Something
went wrong..."
Thanks.
-Nash
9 Posted by Will on 19 Jun, 2009 09:18 AM
Hey Nash --
Yes, I was able to confirm the issue and accidentally got sidetracked right after that. I've filed a ticket for a developer to take a look and resolve the problem as soon as possible.
10 Posted by System on 19 Jun, 2009 09:19 AM
A Lighthouse ticket was created for this discussion
11 Posted by Nash Kabbara on 19 Jun, 2009 05:44 PM
Thanks!
-Nash
12 Posted by Will on 20 Jun, 2009 10:13 PM
Nash --
We deployed the fix for this earlier today. The widget should be in working order when the captcha has not been entered.
Will closed this discussion on 20 Jun, 2009 10:13 PM.