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product features documentation (NOT API)

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Beth Whiteside

11 Apr, 2012 04:07 AM

hello.
we've been using the Knowledge Base portion of Tender for some time now to document how our product (Akvo RSR) works. we're anticipating using the customer support side much more in the coming year, and i want to know more about how queues, categories and filters work; what's the designed workflow in the Admin Discussions section, etc etc. when i search the Knowledge Base for key words like "Queue" what i get are articles on the queue API.

is there other feature doc out there, and if so where??

thanks,

Beth

1. 1 Posted by Amanda on 11 Apr, 2012 06:08 PM

   

   Hey Beth,

   Tender is intended to be very flexible so there is no "best" work flow. Some clients set up personal queues, where each team member has their own queue. Internally we use queues to keep track of specific types of issues.

   With filters, if you, for example, have a big client and you want all emails from them to go to a specific queue or category, you can set them to be filtered into that queue automatically.

   If you can tell me more about your work flow I can suggest ways in which Tender may fit within your existing framework.

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2. 2 Posted by Beth on 12 Apr, 2012 05:36 PM

   

   hello Amanda.
   you've not answered my main question: is there feature doc out there?

   i want to understand how Tender's features work.

   being a small but growing company we are developing our workflow, so understanding Tender's features will to some extent shape how we do things.

   beth

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3. 3 Posted by Amanda on 12 Apr, 2012 06:06 PM

   

   Beth,

   We have this tour on our website, but it's not comprehensive. I apologize for that but would be happy to answer any specific questions you might have.

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4. Amanda closed this discussion on 16 Apr, 2012 07:21 PM.