Assign cases to individual support staff
We have like 10 people working cases and have just started using
Tender in production about a week ago. We've setup queues for each
product -- however, we have a major issue where we can't assign a
person to a ticket. This means chaos since others don't know if
you're already working on it or worse, we have duplicate effort
(without knowing).
Ideally, we need to be able to assign a ticket to an individual.
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1 Posted by rick on 18 Jun, 2009 04:24 PM
Our requests for user assignments all stopped the day we pushed out queues. We tend to have queues for each person, or go by the first person to respond to an issue. I could probably see adding assigned users if the first support responder was automatically set.