Search seems to not function very effectively
I have had a couple of users of our support forum reporting that the search function is not particularly useful and effective. I have had the same experience. Many times I find myself search for a word I know to be in more than one discussion and get zero results. Whats up with tender search?
Ben
Discussions are closed to public comments.
If you need help with Tender please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by ben on 29 Jun, 2009 06:37 PM
for example if I search for the term "search" I would expect to see this discussion in the results. And I do not.
2 Posted by Kyle Neath (Git... on 29 Jun, 2009 07:30 PM
When I search for 'search' I indeed get this discussion (on page 2). Narrowing it down to 'search effective' I get exactly this discussion: https://help.tenderapp.com/search?q=search%2Beffective&t=d&scope=all
Are you sure that you're not searching FAQs when you're looking for discussions? You can set the default search functionality in Admin / Site Settings (either FAQs or Discussions). By default, we search for FAQs to head off new support questions.
Let me know if you have any more specific searches and results you'd expect to find.