"Processing asset"delays for a few hours

Katie Allen's Avatar

Katie Allen

Jun 13, 2012 @ 05:02 PM

Hi there,

We've noticed delays with processing attachments in emails today up to three hours. A few example discussions are listed below:

3.5 hours: http://help.flavors.me/discussions/questions/11234-re-problems-with...
1.5 hours: http://help.goodsie.com/discussions/problems/4955-facebook-like-box...

Thanks,
Katie

  1. 1 Posted by Mike Tselikman on Jun 13, 2012 @ 05:07 PM

    Mike Tselikman's Avatar

    We're seeing the same thing here.

    I'm assuming while the search indexer is fixed, the re-index and processing servers are backlogged and it'll take several hours to clear for everybody? Not really a good thing since we're known for trying to respond within 30 minutes to an hour and to make customers wait longer hurts us.

  2. 2 Posted by Katie Allen on Jun 13, 2012 @ 06:37 PM

    Katie Allen's Avatar

    Hi,

    All of our attachments are processing now. Thank you!

  3. Katie Allen closed this discussion on Jun 13, 2012 @ 06:38 PM.

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