User not getting invite email
Hello,
We have a new user that is not receiving the invitation email to activate her account. Account is [email blocked]. We have had no issues previously having internal users get these emails so I need to understand if there is an issue with the site or if it could potentially be a mail server issue on our end.
Thanks
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Support Staff 1 Posted by brandi on 24 Mar, 2016 07:38 PM
Hi Theresa,
Yes, there have been several invites sent to this user. Have they tried the spam filter?
Here is the first invite's Message ID: [email blocked]
Let us know if you need further assistance.
Thanks,
Brandi
2 Posted by Theresa Marusze... on 24 Mar, 2016 07:40 PM
Hey Brandi,
Looks like there was a delay on our server. She just got 5 invites after a row. Thanks for following up.
Theresa
Support Staff 3 Posted by brandi on 24 Mar, 2016 07:48 PM
Oh, good!
brandi closed this discussion on 24 Mar, 2016 07:48 PM.