Urgent: Email forwarding is not working
We're not sure what is going on, but all of the tender forwarding alias are failing in both heartbeats and email forwarding. Please Advise.
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1 Posted by Alice from Futu... on 11 Jul, 2016 05:20 PM
All outbound emails are also failing.
2 Posted by Jeannie from Fu... on 11 Jul, 2016 07:44 PM
All emails inbound and outbound to our tender forwarding email/aliases are currently failing.
Can someone please look into this asap? We submitted a ticket a few hours ago but we have not heard back and can't find a phone number anywhere.
http://help.tenderapp.com/discussions/problems/77047-all-email-forwarding-is-failing
3 Posted by Jeannie from Fu... on 11 Jul, 2016 08:53 PM
It looks like they are slowly starting to trickle in after about a 3-4 hour delay. Any idea what the problem was?
4 Posted by Jeannie from Fu... on 11 Jul, 2016 09:06 PM
outbound is still not working
Support Staff 5 Posted by Courtenay on 11 Jul, 2016 09:58 PM
Hi Alice, sorry for the delay in getting back to you. Is this still an issue for you? I'm showing everything green right now.
Support Staff 6 Posted by Courtenay on 11 Jul, 2016 10:01 PM
Hi Jeannie, sorry for the delay. There was a large backlog of inbound emails and the queue got stuck. Should all be fine now, I do understand the importance of timely emails and apologize for the problems.
brandi closed this discussion on 14 Jul, 2016 05:12 PM.