Mobile site skin doesn't display knowledge base sections

ioa's Avatar

ioa

26 Jul, 2016 08:39 PM

For this one you need simply browse to your knowledge base here using an iPhone and without requesting the full site to be displayed. The first problem will be encountered when browsing the collapsible category list. You can tap on them, and their disclosure arrows flip downward, but no content will be populated in the list.

If you navigate directly to a single category, you'll find the problem persists in the full page view of that category.

As far as I can tell you can view individual articles just fine.

  1. Support Staff 1 Posted by Courtenay on 26 Jul, 2016 10:21 PM

    Courtenay's Avatar

    fixed! thanks for the detailed report, you rock.

  2. Courtenay closed this discussion on 26 Jul, 2016 10:21 PM.

  3. ioa re-opened this discussion on 28 Jul, 2016 09:37 AM

  4. 2 Posted by ioa on 28 Jul, 2016 09:37 AM

    ioa's Avatar

    On this one, I'm still getting the problem on both our site and yours,
    with my iPhone 6+. I tried restarting Safari in case the stylesheet was
    stuck in cache, but no luck.

  5. Support Staff 3 Posted by Courtenay on 28 Jul, 2016 10:16 AM

    Courtenay's Avatar

    oh it's cached server-side within individual sections, they need to be manually updated or they show 'old' data, I'll do this now.

  6. brandi closed this discussion on 02 Aug, 2016 01:00 AM.

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