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tenderapp.com SPF record invalid

• Edit

poudenhoven

09 Aug, 2016 05:15 PM

Hello,

One of our customers pointed out that the tender emails are failing SPF validation at their mailserver:

Received-SPF: PermError (EXCHANGE.JLDARLING.LOCAL: domain of
[email blocked] used an invalid SPF mechanism)

On verifying your SPF record it turns out you have a spurious space in one of the includes (sendgrid.net).

Please fix. Thanks.

Found v=spf1 record for tenderapp.com:
v=spf1 ip4:23.235.226.96/27 ip4:192.228.96.0/27 include: sendgrid.net include:spf.braintreegateway.com ~all

evaluating...
Results - PermError SPF Permanent Error: empty domain:: include:

1. 1 Posted by poudenhoven on 09 Aug, 2016 05:33 PM

   

   Yeah based on my support request, I think you should check out the SPF
   syntax published at http://www.openspf.org/SPF_Record_Syntax and verify
   your changes when you are publishing DNS records, thanks.

    Peter *Oudenhoven*

   *Network Administrator*, Sniperdyne

   e:

   [email blocked]

   t:

   855.225.6304

   w:

   www.sniperdyne.com <http://sniperdyne.com/>

   w:

   www.nomadecommerce.com

   [image: Nomad Ecommerce] <http://www.nomadecommerce.com/>

   [image: Twitter] <https://twitter.com/Sniperdyne>

   [image: Facebook] <https://plus.google.com/+SniperdyneSystemsBelleville>

   [image: LinkedIn] <https://www.linkedin.com/company/sniperdyne>

   [image: Twitter] <http://blog.erpcommerce.com/>

   *From:* Tender [mailto:[email blocked]]
   *Sent:* Tuesday, August 9, 2016 12:17 PM
   *To:* [email blocked]
   *Subject:* tenderapp.com SPF record invalid

   Hey Peter Oudenhoven

   We have received your Tender Support discussion and will reply to it as
   quickly as possible.

   If you would like to follow this discussion online, you can do so here
   <https://help.tenderapp.com/discussions/problems/77221-tenderappcom-spf-record-invalid>
   .

   Based on your support request, we think you should check out the following
   articles in our FAQ:

      - Introduction <https://help.tenderapp.com/kb/api/introduction>
      - Setting up forwarding in Gmail
      <https://help.tenderapp.com/kb/email-integration/setting-up-forwarding-in-gmail>
      - Troubleshooting & Heartbeats
      <https://help.tenderapp.com/kb/email-integration/troubleshooting-heartbeats>

   Hugs & Handpounds,

   ENTP

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   • Edit

2. Support Staff 2 Posted by Courtenay on 11 Aug, 2016 07:43 PM

   

   Fixed. for some reason didn't flag any failures when we set this and tested it a year or two ago.

   • Edit

3. Courtenay closed this discussion on 11 Aug, 2016 07:43 PM.