Customer complaint as we have not responded
Hi there,
We are using Tender App for our Dooster tool support.
We have had one of our customers complain that they have made
a discussion which has had no response... but we cannot see it
in our dashboard.
Please could you advise.
Best wishes,
Laura-Jayne
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Support Staff 1 Posted by Courtenay on 11 Aug, 2016 01:26 PM
Do you have any more specifics? We need something to actually search for in log files.
2 Posted by Laura-Jayne on 11 Aug, 2016 01:37 PM
Hello,
Thank you for getting back to me.
Our customer created a discussion with the following email address:
[email blocked]
Please let me know if you require further informaton.
3 Posted by Laura-Jayne on 11 Aug, 2016 02:03 PM
Hello,
Thank you for getting back to us.
It looks like the problem has solved itself.
There was about a 3 hour delay in a customers
discussion coming through to us.
Thanks,
Laura-Jayne
Courtenay closed this discussion on 11 Aug, 2016 02:05 PM.