Unable to open the trash folder, still not fixed after 7 months

Damien's Avatar


23 Mar, 2017 07:24 AM


7 months ago I reported an issue with the trash folder failing to open on our account. You told me you were looking into it when I posted about it, and when I asked again a month later. Months later I asked again, and I'm yet to hear back from you. The lack of communication and time it's been broken is frankly pretty disappointing - do you guys ever intend to fix the issue?

The original ticket is available here:

  1. Support Staff 1 Posted by Courtenay on 24 Mar, 2017 01:10 AM

    Courtenay's Avatar

    Hey Damien, my apologies for missing this. It's related to bad data as you say, and it's cleared out now.

  2. Courtenay closed this discussion on 24 Mar, 2017 01:10 AM.

  3. Damien re-opened this discussion on 25 Jan, 2019 09:42 PM

  4. 2 Posted by Damien on 25 Jan, 2019 09:42 PM

    Damien's Avatar

    Hi Courtenay,

    This problem seems to be back again - could you please take another look?

  5. 3 Posted by Damien on 10 Apr, 2019 11:29 PM

    Damien's Avatar

    I'd appreciate it if someone could take a look please - it is still broken close to 3 months later.

    While you're there, there is also a ticket in the pending queue "Line breaks in fields" that is stuck - I can't remove/acknowledge it.

  6. Courtenay closed this discussion on 24 Apr, 2019 03:32 AM.

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