Unable to open the trash folder, still not fixed after 7 months
Hello,
7 months ago I reported an issue with the trash folder failing to open on our account. You told me you were looking into it when I posted about it, and when I asked again a month later. Months later I asked again, and I'm yet to hear back from you. The lack of communication and time it's been broken is frankly pretty disappointing - do you guys ever intend to fix the issue?
The original ticket is available here:
https://help.tenderapp.com/discussions/problems/77244-latest-bug-cant-open-trash
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Support Staff 1 Posted by Courtenay on 24 Mar, 2017 01:10 AM
Hey Damien, my apologies for missing this. It's related to bad data as you say, and it's cleared out now.
Courtenay closed this discussion on 24 Mar, 2017 01:10 AM.
Damien re-opened this discussion on 25 Jan, 2019 09:42 PM
2 Posted by Damien on 25 Jan, 2019 09:42 PM
Hi Courtenay,
This problem seems to be back again - could you please take another look?
3 Posted by Damien on 10 Apr, 2019 11:29 PM
I'd appreciate it if someone could take a look please - it is still broken close to 3 months later.
While you're there, there is also a ticket in the pending queue "Line breaks in fields" that is stuck - I can't remove/acknowledge it.
Courtenay closed this discussion on 24 Apr, 2019 03:32 AM.