tag:help.tenderapp.com,2008-11-12:/discussions/problems/79097-discussions-sometimes-reappear-in-pending-queue-for-no-discernible-reasonTender: Discussion 2018-10-18T06:27:49Ztag:help.tenderapp.com,2008-11-12:Comment/431320722017-08-04T06:28:31Z2017-08-04T06:28:31ZDiscussions sometimes reappear in pending queue for no discernible reason<div><p>Not sure if it's related, but sometimes a discussion that has been deleted sticks around in the pending queue: <a href="https://anki.tenderapp.com/discussions/ankidesktop/24430-english">https://anki.tenderapp.com/discussions/ankidesktop/24430-english</a></p></div>Damientag:help.tenderapp.com,2008-11-12:Comment/431320722017-08-10T06:13:13Z2017-08-10T06:13:13ZDiscussions sometimes reappear in pending queue for no discernible reason<div><p>Was the comment in the spam bin and was restored? I do show the comment as having an 'updated' flag of 8-2-2017 which means something touched it, but the most likely thing is a bulk restore of the spam box by someone on your site.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/431320722017-08-10T06:24:12Z2017-08-10T06:24:12ZDiscussions sometimes reappear in pending queue for no discernible reason<div><p>Recently I'm the only one handling support, and I either delete or restore all messages in the spam folder on pretty much a daily basis, so I'm afraid it wouldn't explain what happened in the old ticket case. I don't recall if the latter message had been in the spam folder or not.</p></div>Damientag:help.tenderapp.com,2008-11-12:Comment/431320722017-08-10T06:25:13Z2017-08-10T06:25:13ZDiscussions sometimes reappear in pending queue for no discernible reason<div><p>Could it be something related to user accounts? If I recall correctly I've sometimes seen more than one message from a single user reappear in pending.</p></div>Damientag:help.tenderapp.com,2008-11-12:Comment/431320722017-08-10T06:27:08Z2017-08-10T06:27:08ZDiscussions sometimes reappear in pending queue for no discernible reason<div><p>Something has to trigger the message to return to pending - some user action (automated actions all leave a trail)</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/431320722017-08-10T06:47:14Z2017-08-10T06:47:26ZDiscussions sometimes reappear in pending queue for no discernible reason<div><p>Whatever is causing it, I'd appreciate it if you could make it stop :-) Please let me know when it's ok for me to acknowledge the tickets above.</p></div>Damientag:help.tenderapp.com,2008-11-12:Comment/431320722017-08-10T07:01:50Z2017-08-10T07:01:50ZDiscussions sometimes reappear in pending queue for no discernible reason<div><p>They're a little too old for me to get into the webserver logs to trace actions, all I can see is that they were updated by 'some' action. I am aware of it happening previously, just have never been able to find what that action is that triggers it.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/431320722017-08-10T07:02:12Z2017-08-10T07:02:12ZDiscussions sometimes reappear in pending queue for no discernible reason<div><p>You can acknowledge them, let me know when it happens again and I'll jump right on it immediately.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/431320722017-09-20T01:41:08Z2017-09-20T01:41:08ZDiscussions sometimes reappear in pending queue for no discernible reason<div><p>Here's one that appeared in the last 24 hours:</p>
<p><a href="https://anki.tenderapp.com/discussions/ankidesktop/21098-problems-with-the-greek-alphabet">https://anki.tenderapp.com/discussions/ankidesktop/21098-problems-w...</a></p></div>Damientag:help.tenderapp.com,2008-11-12:Comment/431320722017-10-02T04:27:56Z2017-10-02T04:27:56ZDiscussions sometimes reappear in pending queue for no discernible reason<div><p>Your response times have been terrible lately guys - what is going on?</p></div>Damientag:help.tenderapp.com,2008-11-12:Comment/431320722017-10-02T22:14:24Z2017-10-02T22:14:24ZDiscussions sometimes reappear in pending queue for no discernible reason<div><p>Hi Damien,</p>
<p>Apologies that your last reply fell through the cracks. I'm going to bump this to our dev and hopefully get this sorted for you today or tomorrow.</p>
<p>Thanks,<br>
Brandi</p></div>branditag:help.tenderapp.com,2008-11-12:Comment/431320722017-10-03T01:02:33Z2017-10-03T01:02:33ZDiscussions sometimes reappear in pending queue for no discernible reason<div><p>Hi Brandi,</p>
<p>Half of my recent interactions with you guys have involved waits of around a week or more:</p>
<p>13 days: <a href="https://help.tenderapp.com/discussions/problems/79097-discussions-sometimes-reappear-in-pending-queue-for-no-discernible-reason#comment_43501022">https://help.tenderapp.com/discussions/problems/79097-discussions-s...</a></p>
<p>7 days: <a href="https://help.tenderapp.com/discussions/problems/79097-discussions-sometimes-reappear-in-pending-queue-for-no-discernible-reason">https://help.tenderapp.com/discussions/problems/79097-discussions-s...</a></p>
<p>6 days: <a href="https://help.tenderapp.com/discussions/problems/79231-background-tasks-seem-to-be-broken">https://help.tenderapp.com/discussions/problems/79231-background-ta...</a></p>
<p>multiple waits, where it took more than 6 months for my ability to open the trash to be restored: <a href="https://help.tenderapp.com/discussions/problems/77244-latest-bug-cant-open-trash">https://help.tenderapp.com/discussions/problems/77244-latest-bug-ca...</a></p>
<p>I understand things sometimes slip through the cracks, but this is starting to feel like par for the course at this point, and it makes me worry about what will happen if something more critical than the trash stops working. Is supporting Tender still a priority for ENTP?</p></div>Damien