Our customers are getting spammed by tender with every new ticket which is added to the support system
As the topic says, our customers (two of them so far) have complained that they are getting "spam" from tender each time a new ticket is added to the support system. This is really odd, and we cant figure it out.
http://support.myshopify.com/discussions/feedback/4201-cant-login-t...
Should regular users be able to subscribe to categories? Maybe thats whats happened... not sure though.
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1 Posted by Nicole on Sep 17, 2009 @ 04:49 PM
Make sure your users have their email preferences set to only notify them of discussions they are part of in their profile preferences:
If they have all checked then they will receive an email on every issue in every category. Let me know if you have any questions. Thanks, Nicole
Nicole closed this discussion on Sep 17, 2009 @ 04:49 PM.
Courtenay re-opened this discussion on Sep 17, 2009 @ 06:26 PM
Support Staff 2 Posted by Courtenay on Sep 17, 2009 @ 06:26 PM
At the bottom of every email it says this:
You're receiving this email because you're subscribed to the
'Problems' category.
To change your subscription preferences, please visit
https://help.tenderapp.com/profile/edit#notifications
Are they seeing this? We added this so people know why they're
getting email. The only way they can start getting notified is by
visiting that page.
Courtenay closed this discussion on Nov 22, 2009 @ 08:59 PM.