Resolve Submit Button Requires clicking twice
Hi - great service by the way.
Everytime I want to resolve a ticket (or number of tickets) and I check the ticket and then click the resolve option from the drop down, I have to do this twice before it is accepted. In other words I do it once and nothing happens. I then have to recheck the box(es) and hit resolve again and then it works.
My settings or a bug? I've not experienced any other flaw like this?
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resolve.jpg
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resolve.jpg
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1 Posted by rick on 22 Sep, 2009 04:57 PM
The bulk edit process can take several seconds, depending on the current load of the system. Does it work if you're just patient and wait a minute?
2 Posted by Jamie on 22 Sep, 2009 05:13 PM
No - the page processes and then takes me back to the same page with all the items remaining as "unresolved" (ie as before)
3 Posted by rick on 22 Sep, 2009 05:16 PM
Right, but all it did was schedule the job to run. The actual task runs in the background -- probably while you're submitting the task a second time.
4 Posted by Jamie Parkins on 22 Sep, 2009 06:05 PM
I'll test again and report back
Sent from Jamie's iPhone...
On 22 Sep 2009, at 18:16, rick <[email blocked]
> wrote:
Nicole closed this discussion on 04 Dec, 2009 08:54 PM.