tag:help.tenderapp.com,2008-11-12:/discussions/questions/100-how-well-does-tender-support-different-tiers-of-customer-supportTender: Discussion 2011-04-07T06:08:06Ztag:help.tenderapp.com,2008-11-12:Comment/423062009-01-20T19:56:01Z2009-01-20T19:56:01ZHow well does Tender support different tiers of customer support?<div><p>We don't differentiate customers; however, the simplest answer I
can give you right now is that you could create a separate category
for paid support vs public support, and respond to the paid
category much more rapidly.</p>
<p>We're actually launching paid support for an open source project
ourselves. The way I'm doing it is having a separate application
which handles billing and uses the "shared authentication", setting
a cookie with their account balance which shows up to site support
only.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/423062009-01-20T22:49:24Z2009-01-20T22:49:24ZHow well does Tender support different tiers of customer support?<div><p>We'll be adding support for site memberships. When you invite
members, you'll specify that they're either part of your support
team or just a normal user. So, there'll be two options that I
see:</p>
<ul>
<li>Protect the whole site and require invitations for access.</li>
<li>Protect certain premium categories as Courtenay mentioned.</li>
</ul>
<p>The billing application that he mentioned that uses the Tender
cookie authentication won't <em>exactly</em> work however. The
users that it creates are not created as memberships by default.
But this is definitely on our radar and should be taken care of
sometime in a next few months.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/423062009-01-20T22:56:45Z2009-01-20T22:56:45ZHow well does Tender support different tiers of customer support?<div><p>Unless you broke something with the memberships branch, rick,
the<br>
users are automagically created when the person visits the site
with<br>
the hmac cookies :)</p>
<p>On Jan 20, 2009, at 2:49 PM, Tender Support wrote:</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/423062009-01-21T00:57:24Z2009-01-21T00:57:24ZHow well does Tender support different tiers of customer support?<div><p>Hmm, that may be sufficient, I may be thinking back to a week
ago when we had the Membership model. Okay, <em>carry on</em>!</p></div>rick