Confused - how do I configure my project?
I'm stumped - I created a trial project and can't seem to figure out: - How do I add other users to the project (support staff)? - How do I hook up my Tender project to Lighthouse?
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1 Posted by rick on 20 Jan, 2009 11:20 PM
From the admin/dashboard area, click 'support users' to modify support users, and 'site settings' to configure things like the Lighthouse setup options.
rick closed this discussion on 20 Jan, 2009 11:20 PM.
Chris Brooks re-opened this discussion on 20 Jan, 2009 11:39 PM
2 Posted by Chris Brooks on 20 Jan, 2009 11:39 PM
Strange - I don't see any links for admin/dashboard, clickable support users, or site settings. Here's what I see:
http://img.skitch.com/20090120-8qm75hug76e38ib28uyj8hch65.jpg
I just created the project (projectdx.tenderapp.com) this morning. I'm using OpenID for my account ID / auth.
3 Posted by Colin on 20 Jan, 2009 11:53 PM
Chris: I had the same issue and reported it on launch day in a private ticket but have gotten no response. If you register a new account and enter a normal login, it works, but with OpenID, no dice. It seems that the OpenID method is creating a normal user account rather than an elevated admin account.
4 Posted by rick on 21 Jan, 2009 12:05 AM
Creating an account with openid won't promote it to an admin user. You'll have to add the openid server to your existing user profile in the 'my profile' link, and invite any new users in the support user section from the admin.
However, since you've already created a user account with the openid url, you'll have to either invite that user's email address, or remove the openid setting and use it on your actual admin account.
We can't automatically bump openid user accounts to support user status for security reasons.
Chris: I apologize for missing your support request. Obviously Tender is designed to prevent issues from getting missed. That's strange, we have one or two people that should be monitoring all issues...
5 Posted by Chris Brooks on 21 Jan, 2009 12:08 AM
I thought it was likely something like that. So the question is: can my profile be modified to give me admin privs on my project?
6 Posted by Chris Brooks on 21 Jan, 2009 12:17 AM
Still confused here. If I created the project with my openID login, and if I can't add users using that login because it isn't an admin account, how can I invite other users to the project? If I create a new account with a different email address, how do I then link that account to the project?
If I try to bind my openID to a new account that I create, I see this:
http://img.skitch.com/20090121-rdgsp3rqjuuw8pnrhys7926nwe.jpg
7 Posted by rick on 21 Jan, 2009 12:19 AM
Chris: Okay, you didn't give your site name so I found it based on your url. I have an idea what the problem is that caused it. However, you managed to create two user profiles. Did you skip the user creation step when creating the site?
8 Posted by rick on 21 Jan, 2009 12:22 AM
The OpenID url must be unique in a site. You'd have to remove it from one user profile before you try to add it to another. At any rate, I set the site owner to the user with the OpenID set.
I assumed you had gone through the signup creation and created the initial user, and then tried to login with OpenID, creating a second user. Somewhere people are getting derailed from the setup process, either through clicking the wrong link somewhere, or the openid signup form not passing the correct parameters.
9 Posted by Chris Brooks on 21 Jan, 2009 12:30 AM
When I initially created my user account I used OpenID. I only recently created a second profile to try your steps above. I think the unhappy path is when you create a new site using only OpenID as the profile.
10 Posted by rick on 21 Jan, 2009 12:31 AM
Ok, what a lame issue. I'll get that resolved ASAP. You're good to go on your Tender site though, right?
11 Posted by Chris Brooks on 21 Jan, 2009 12:32 AM
Yes - just re-authenticated with my OpenID and I seem to be good to go now.
12 Posted by Jacob Gyllensti... on 03 Feb, 2009 01:44 PM
I'm having the same problem but never manage to find the admin section. Created a new site using my OpenID. I have also tried logging in via e-mail and creating a new account.
This is sooo annoying.
13 Posted by rick on 03 Feb, 2009 04:19 PM
Jacob: please open up a private issue with actual details on your site, and I'll look into it.
rick closed this discussion on 03 Feb, 2009 04:19 PM.
14 Posted by rick on 04 Feb, 2009 07:26 PM
Hey guys, I just sent out a mass email to everyone affected by this. Everyone should be setup.