Using Multiple Emails as Criteria for Filter to Queue
Hi,
I'd like to create a filter based on specific emails so that the action is to move the Discussion to a specific Queue. The idea is to capture premium "paid" customers to a Queue so we can prioritize their issue. I set up the filter and queue but have not had success with the filter working. I'm using comma separated emails per the [instructions](https://help.tenderapp.com/kb/general-use/how-do-i-use-filters). Is there something I am missing?
Thanks,
Rafa
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1 Posted by Nicole on 26 Sep, 2013 04:25 PM
Rafa -
Discussion filters will only work on new discussions coming in, can you give us an example discussion that was created after the filter was in place that didn't get filtered as expected?
Thanks,
Nicole
2 Posted by rafa on 26 Sep, 2013 05:25 PM
Hold on! I think this did work after all. Thanks for the quick reply. Not
sure what was going on but it's working now. Thanks. Liking Tender...
Support Staff 3 Posted by brandi on 26 Sep, 2013 05:30 PM
Good to hear! Have a good one.
brandi closed this discussion on 26 Sep, 2013 05:30 PM.