I need an online helpdesk solution that complies with modern Web Accessibility standards and laws. Are all your web pages W3C WCAG 2.0 and Section 508 compliant?
Thanks!

I need an online helpdesk solution that complies with modern Web Accessibility standards and laws. Are all your web pages W3C WCAG 2.0 and Section 508 compliant?
Thanks!
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#1 Posted by Nicole on 12 Jan, 2011 10:02 PM
We have not checked our sites for either of those standards/compliance specifically.
Thanks,
Nicole
#2 Posted by hu_man01@msn.co... on 12 Jan, 2011 10:48 PM
You might want to incorporate these standards into your next release. It's law already in California, for Federal contractors, in Canada and Europe, and will soon be enforced for all websites in USA.
Thanks,
JP
#3 Posted by Tim on 13 Jan, 2011 12:23 AM
Hi JP,
Can you direct me to a primary source where I can see that accessibility standards will soon be enforced for all websites in the USA?
Thanks,
Tim
#4 Posted by hu_man01 on 13 Jan, 2011 01:17 AM
http://www.ada.gov/regs2010/ADAregs2010.htm
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-----Original Message-----
From: Tim [mailto:[email blocked]]
Sent: Wednesday, January 12, 2011 5:24 PM
To: [email blocked]
Subject: Web Accessibility [Questions]
#5 Posted by Tim on 13 Jan, 2011 01:33 AM
These rules apply to federal, state, and local governments as well as "sites
of public accommodation." Whether the web is a site of public accommodation
is not defined. It may be at some point but there's no indication that this
is required of all web sites hosted in the USA, at least any time soon.
On Wed, Jan 12, 2011 at 5:17 PM, hu_man01 <
[email blocked]<tender%[email blocked]>
> wrote:
#6 Posted by Tim on 13 Jan, 2011 01:37 AM
So I guess the ultimate answer to your question is, we have not undertaken an audit of accessibility, and make no claims that we are in full compliance.
That being said, however, we have the highest standard of development quality and use up to date web markup (you'll hardly see a table in here anywhere), and if you feel that our services are in your interest, sign up for a trial and you can determine whether our level of compliance is satisfactory to your needs.
Thanks!
Tim
Tim closed this discussion on 13 Jan, 2011 01:37 AM.
hu_man01 re-opened this discussion on 13 Jan, 2011 01:57 AM
#7 Posted by hu_man01 on 13 Jan, 2011 01:57 AM
Hi Tim,
You are correct - to a point - for the moment. Companies business with these government entities and sites of accommodation will also be affected (federal contractors are already affected).
ANYONE doing business - on the web (customers and/or hosting) - in the state of California - is already susceptible to the California Unruh Civil Rights Act, and groups such as the NFB (National Federation for the Blind) are actively pursuing other cases like the Target case, which was settled out of court for $6 million.
And, if the website involves employment recruiting/applications, watch out for the OFCCP.
Jayme
-----Original Message-----
From: Tim [mailto:[email blocked]]
Sent: Wednesday, January 12, 2011 6:34 PM
To: [email blocked]
Subject: Web Accessibility [Questions]
#8 Posted by hu_man01 on 13 Jan, 2011 01:59 AM
Tim,
The main thing to avoid is the use of the mouse - can the web pages and menus be navigated entirely by keystrokes?
Thanks,
Jayme
-----Original Message-----
From: Tim [mailto:[email blocked]]
Sent: Wednesday, January 12, 2011 6:38 PM
To: [email blocked]
Subject: Web Accessibility [Questions]
#9 Posted by Tim on 13 Jan, 2011 06:04 PM
Thanks for the info, Jayme. I tend to do a lot of navigation with the keyboard, but I am aware of some items where a mouse would be needed. I'll keep an eye out for any official indication that we're responsible for compliance and any deficiencies that we would need to change to come into compliance.
Thanks,
Tim
Tim closed this discussion on 13 Jan, 2011 06:04 PM.