Autoresponders and Discussion Filters - Which of these process new discussions first?

Peter Melling

12 Jan, 2011 11:30 PM

Some types of our messages do not need to be tracked as a discussion or replied to by a support staff member. We only need to send an auto-response and then delete the message.

I want to know that each message will be responded to by the autoresponder and then processed by the discussion filter that deletes it.

Is this the case?

  1. #1 Posted by Nicole on 13 Jan, 2011 08:15 PM

    Yes, if you had the autoresponder set up for the category of the discussion any new discussion would receive an autoresponse. Then you could create a filter that would perform it's action based on whatever criteria (category, email, keywords, etc) and then set the action to delete anything that matched that filter.

    Let me know if you have any other questions.

    Thanks,
    Nicole

  2. Amanda closed this discussion on 26 Jan, 2011 08:56 PM.

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