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Excluding release notes from Auto-Replies and Search Queries

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Heather McCarthy

02 Dec, 2015 07:40 PM

Hello wonderful Tender Support staff,

I am the CS manager at Coradine Aviation, and we were wondering if there was a way to exclude our release notes from Auto-Replies Suggested Articles (what the customer gets as suggested helpful articles) and Search Queries. For example, in [this discussion](http://help.coradine.com/discussions/problems/120142-logten-pro-customer-support-query) the Suggested Articles lists our "About the LogTen Pro for Mac 6.0.4 Update" article, but clearly that would not be helpful (image attached). These also show up when conducting a search in our Knowledge Base.

Any suggestions for excluding these?

• Screen_Shot_2015-12-02_at_11.38.28_AM.png 265 KB

1. Support Staff 1 Posted by brandi on 08 Dec, 2015 12:40 AM

   

   Hi Heather,

   Apologies for the delay. Let me look into this with one of our devs and we'll get back to you asap.

   Thanks for your patience.

   Brandi

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2. Support Staff 2 Posted by Courtenay on 09 Dec, 2015 10:51 PM

   

   We don't support this right now, but I can suggest you use more keywords on other articles to push them up to the top of relevance.

   Are the release notes all in one category?

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3. Support Staff 3 Posted by brandi on 05 Jan, 2016 09:01 PM

   

   Hi Heather,

   Let us know if you need further assistance with this.

   Best,
   Brandi

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4. brandi closed this discussion on 05 Jan, 2016 09:01 PM.