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How Tender's auto-suggest for knowledge base articles works
See more..While users are entering a new discussion, Tender will search through the knowledge base in the background and automatically suggest anything that might help resolve their issue.
Add keywords to your knowledge base.
Each article has a field, "keywords". You should enter as many keywords as you can that will point to that article. This is not like tagging -- you have to literally type the keyword e...
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You can use Command ⌘ instead of Control ^ on Mac
reginagadson123 closed this discussion on 22 Jan, 2016 03:01 PM.